20th August 2021
ARC Advance Purchase Update & Refunds Process Message
An update to the booking process following on from the introduction of the advance purchase of Daily Betting Badges across all our racecourses. We ask that bookmakers use their trading name on the booking form when purchasing their Daily Betting Badges online. This will ensure that the pitching up process is as efficient as possible and also assist with the refund process where applicable.
The refund process if you are not attending a meeting that you have already purchased a Daily Betting Badge for is to reply to the confirmation or ticket email that you have received requesting a refund at the earliest opportunity and no later than when gates open for that particular meeting, the same process applies if requesting a refund for an additional staff member ticket that is no longer required. The tickets will be cancelled and a refund will be processed back to the card on which the purchase was made.
If, due to unforeseen circumstances, a refund is required post gates opening then again reply to the confirmation email explaining the circumstances and the request will be confirmed via the Racing Office once cross referenced with the information supplied on the day by the Betting Ring Manager. Any refund queries should be made by replying to the confirmation email.
If you experience any issues with the booking process please contact the relevant number below in normal business hours, alternatively contact the racecourse directly;
Doncaster, Yarmouth, Newcastle, Sedgefield, Southwell, Uttoxeter, Wolverhampton – contact 01302 499 731.
Bath, Brighton, Chepstow, Ffos Las, Fontwell, Hereford, Lingfield, Royal Windsor, Worcester – contact 01342 831 791
19th July 2021
use these links for quick access to the ticket section of each racecourse
1. Choose your course
- Bath Racecourse
- Brighton Racecourse
- Chepstow Racecourse
- Doncaster Racecourse
- Ffos Las Racecourse
- Fontwell Park Racecourse
- Great Yarmouth
- Hereford Racecourse
- Lingfield Park Racecourse
- Newcastle Racecourse
- Royal Windsor Racecourse
- Sedgefield Racecourse
- Southwell Racecourse
- Uttoxeter Racecourse
- Wolverhampton Racecourse
- Worcester Racecourse
2. Choose the date of the meeting you are attending
3. Enter the promotion code WBTRB and apply code
18th June 2021
ARC message for on course bookmakers
Following the recent government announcement of a further delay to the full lifting of restrictions ARC are pleased to announce that we will continue with our current policy of not charging a Daily Betting Badge fee for on course bookmakers and their staff up to and including the 18thJuly (a maximum of 3 people including the bookmaker allowed).
From the 19th July ARC will reintroduce the Daily Betting Badge fee at a rate of 3 x public admission price across all our racecourses, this rate will remain in place until the end of August.
On the 1st September normal Daily Betting Badge fees will be reintroduced along with the Annual Marketing Fee across all ARC racecourses.
Please note that the Daily Betting Badge fees and the Annual Marketing Fee will no longer be payable by cash and the process for payment will be confirmed before fees are reintroduced on the 19th July.
To accommodate social distancing rules we will continue to operate a maximum capacity of 50% of bookmaker pitches until the 19th July.
17th May 2021
Important Message for All Bookmakers : Opting In and Out
30th April 2021
ARC are pleased to announce that there will be no entry fees for on course bookmakers and their staff (up to a maximum of 3 people including the bookmaker) when the next stage of covid restrictions are lifted on the 17th May across all ARC racecourses.
This will be reviewed for fixtures from the 21st June onwards based on any restrictions that may still be in place from that date.
ARC will stagger the reintroduction of on course bookmaker entry fees on, or after the 21st June, so that they gradually increase to normal levels in stages rather than in one go.
In addition to this ARC will not be charging any marketing fees to on course bookmakers until the 1st September this year.
To accommodate social distancing rules we will operate a maximum capacity of 50% of bookmaker pitches until the 21st June at the earliest. Spectator numbers are restricted to a maximum of 4,000 between 17th May and 21st June and actual attendances will be determined by each individual racecourse in line with COVID restrictions.
14th April 2021
14th April 2021
The FRB thought it would be helpful to issue guidance in order to make you aware of the signs of problem gambling in order for you to respond accordingly - click here for details.
25th March 2021
Additional Restriction Grants
"The FRB has sought further clarification with regard to the Additional Restriction Grants available from local authorities. The latest advice from the DCMS is that these grants are available to bookmakers for each racecourse they hold a list position but have been unable to operate due to COVID-19 restrictions and that applications should be made to each individual local authority"
As always, we strongly recommend that you seek independent professional advice in order to assist your claims.
The FRB Directors.
12th January 2021
FRB raise questions in the House of Commons.
7th January 2021
The FRB have obtained further advice on bookmakers' behalves with regard to new proposed government financial assistance to businesses:
Information from The Treasury